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1. Means of transports used for shipping
We ship worldwide through UPS/SEUR/FedEx, so you can buy and your product will reaches wherever you are.

2. Delivery times
The approximate times are 7 to 17 business days, Monday through Friday, excluding holidays.
International shipments may require the recipient to pay additional fees including: import duties, taxes, and postage fees as mandated by the government for the destination country. UPS International Delivery will inform you of the fees that you must pay when you have your package ready to be delivered. 0800 Don Rouch will not be responsible for additional costs that may arise in the destination country. Likewise, returns will not be accepted for these reasons.
It's important to have in mind:
a) If the payment of your purchase is confirmed from Monday to Friday, the first business day is the day on which you receive the payment confirmation and from that day the established delivery times begin to elapse.
b) If the payment of your purchase is confirmed on a Saturday, Sunday or holiday, the delivery time starts from the next business day after the confirmation of your payment.
You should also keep in mind that only orders that are made before 4:00 pm (GMT-3) count as the same day; any orders that occurred after 4:00 pm (GMT-3) will be counted towards their official delivery time from the next day.

3. Shipping dispatch
Once your order has been confirmed, you will receive an email with the UPS tracking code, which will include the URL where you can place it to check the status of the shipment.

4. Shipping costs
The shipping cost will be displayed in the "Step 3" of the Check Out after selecting the destination.

5. FAQ
I haven’t received my order, what can I do?
If you haven’t received your order within the stipulated period, we ask you to contact us, you can communicate through our email contacto@0800donrouch.com

What happens if I am absent at the time of delivery?
Any person who has legal age can receive the order at the address provided.

What happens if the order is going to be delivered and there is no one at the address?
If the order is not received at the indicated address after two visits by UPS, the purchase will be returned to us.
In this case you should contact us to inform us if you want to cancel your order and request the refund, in which case the refund process will begin or, if you want assume new shipping charges, in which case we’ll send your purchase again.

Can I change my delivery address after placing my order?
Address changes are not allowed after uploading the shipping form data.

What should I take into account when I receive my order?
You must check the packaging very well and verify that they are in perfect condition before signing the guide. In case of evidence of a fault in the packaging you don’t have to receive the product or sign the guide, if you sign without reviewing you will lose the right to claim.

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